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If you need more information than the frequently asked questions below, please get in touch through firstname.lastname@example.org at any time.
FREQUENTLY ASKED QUESTIONS
Please read our FAQ before sending us a message.
Width measurements span across the chest (from seam to seam, not full body).
Length measurements are measured at the point where the neck trim meets body to bottom of the garment (including any bottom trim).
Sleeve length starts where the sleeve and shoulder joins, then to the end of the sleeve cuff or hem.
2. What kind of materials do your shirts use?
To maintain the highest product quality and a speedy print-on-demand process, we rely on several trusted brands to deliver our promise. Our basic tees, supplied by Gildan and Hanes are made of 100% cotton, true to size and preshrunk. Our premium tees, supplied by Canvas and Bella, are made of a premium poly-cotton blend.
Prior to printing, our apparel items are pre-treated with a special solution to ensure high quality resolution and color correctness. A small amount of this solution may remain on the shirt and appear as an off-color stain. This residue will disappear after you wash the shirt.
Please wash shirts as directed by the tag information. Our shirts do not shrink if washed as directed but please note that all combed cotton will shrink if it is exposed to heat. This means it should never be washed in hot water or dried in a hot dryer. The delicate cycle on your machine and cold water are recommended.
4. What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information.
The most recent information on your order is always available via the receipt link provided in our email correspondence, or by retrieving your tracking information.
If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
Still no emails? Please contact us for further assistance.
5. Where is my order?
When we ship your order, you will receive an email with your tracking information. Please allow 24 hours for shipping information to update on the website.
Track your order
Enter your order number and email address to get the most up to date information on your order.
6. Can I make changes to my order?
If your order has not yet gone into production (you’ll receive an email when that happens), you can still make changes to the size and color of any product in your order. Please send us an email with your order number along with the desired changes, and we will edit the order for you.
You may also change the shipping address, by emailing us, or via the receipt link provided in our email correspondence. From there, hit the “update address” button under your shipping info, enter new shipping information, and click “Update.”
Unfortunately, we cannot modify orders once they have gone into production.
7. Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please call us at between 9AM – 5PM PST, Monday through Friday, or email us at email@example.com with your order details we will cancel your order and provide a full refund.
We cannot cancel orders once the printing process has begun.
Please refer to our return policy for information regarding returns and refunds.
8. I’m having problems placing an order online
Shipping fees are based on the size, weight, and number of packages in an order. For example, larger products, or additional products will incur surcharges.
You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
- Most apparel items are $4.95 for one item + $0.75 for additional items*
- Hoodies and sweatshirts are $6.45 for one item + $2.25 for additional items*
- Drinkware items are $5.20 for one item + $1 for additional items*
- Pillows are $6.45 for one item + $2.25 for additional items*
- For international shipments, there will be an additional charge of $3.04*
- Canvas products: Domestic (International)
- 8×10: $6.99 ($8.99) for one item + $3.50 ($3.99) for additional canvas of the same size*
- 11×14: $7.99 ($15.99) for one item + $4.50 ($8.99) for additional canvas of the same size*
- 16×20: $9.99 ($29.99) for one item + $5.50 ($15.99) for additional canvas of the same size*
- Art Prints: Domestic (International)
- 8×10: $4.99 ($11.99) for one item + $1.99 ($5.99) for additional art print of the same size*
- 11×14: $5.99 ($12.99) for one item + $2.49 ($6.49) for additional art print of the same size*
- 16×20: $5.99 ($12.99) for one item + $2.49 ($6.49) for additional art print of the same size*
- Framed Prints: Domestic (International)
- 8×10: $9.99 ($29.99) for one item + $6.99 ($29.99) for additional framed print of the same size*
- 11×14: $9.99 ($29.99) for one item + $6.99 ($29.99) for additional framed print of the same size*
- 16×20: $10.99 ($49.99) for one item + $7.99 ($49.99) for additional framed print of the same size*
*Additional item fees based on the same product type of the same design, for items of different designs or in different product categories there will be an additional $2.20 fee.
10. How long will it take to get my order?
Each item is made-to-order, in a batch with other similar orders. You can expect your order to be produced and shipped within 3-4 business days. Shipping time varies by location.
US Domestic Shipping
We estimate your item to arrive approximately 5 days after shipment to destinations within the continental US. For Alaska, Hawaii, Puerto Rico & all other U.S. territories please allow 2 weeks for delivery. Final delivery is via USPS.
We are unable to track orders shipped to locations outside the U.S. after they reach their destination country. Please allow approximately 2 weeks after shipment date to receive your order.
11. Can I expedite my order?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Orders shipped to APO addresses are done so via DHL Globalmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
14. Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.
Items fulfilled from the UK and EU are charged a 20% VAT rate.
15. My shirt doesn’t fit. What can I do?
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
- The product is flawed.
- The print quality is poor.
- The product you received is different from the product originally represented on our site.
Please email us at firstname.lastname@example.org with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at email@example.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.
Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
17. How can I get in touch with you?